Hardware Guarantee

Return and refund terms

Systematic protocols for hardware replacement, technical inspection at our Gurugram facility, and secure payment reversals.

Inspection & Timelines

Defect replacements and refund processing

Units experiencing technical failures or transit damage qualify for a 7-day replacement guarantee upon verification at our Gurugram hub. Returned hardware undergoes strict electrical diagnostics to confirm seal integrity and internal copper core architecture before approval.

Approved refunds are credited directly to the original payment method within 5 to 7 business days. Non-defective returns require undamaged packaging and are subject to inspection charges and freight deduction.